Experience
Instructional Design & Training Specialist
Cisco Meraki // September 2023 - present
Senior Instructional Designer
Pennymac Loan Services // March 2022 - August 2023
- Manage the development of training content to support Corporate Compliance and HR Compliance initiatives
- Partner with Internal Communications to drive compliance and ethics awareness messaging
- Audit existing training materials for outdated content, design, usability, completion issues, etc.
- Explain roles and expectations; develop project plan; manage to timeline; resolve project-related problems and issues
- Ensure all training materials are engaging, accurate, consistent, and easy to understand
- Provide leadership, direction, and mentorship to junior instructional designers
- Identify areas for improvement with internal team processes and propose solutions to implement
Instructional Designer II
Pennymac Loan Services // May 2020 - March 2022
- Assist with conducting needs analysis and developing course/curriculum goals, requirements and specific objectives
- Consult on implementation and communication plans, tracking/reporting requirements via the LMS (UKG Pro Learning)
- Design and develop text, graphics, animations, simulations, and assessment instruments for eLearning courses
- Develop facilitator and participant guides for instructor-led training and performance support materials (e.g., user guides, job aids, etc.)
Training Coordinator
SDI Media // January 2017 - February 2020
- Assist with establishing a formal training program for select operations roles
- Collaborate with department heads and team leads to develop targeted learning materials
- Review drafted materials and recommend revisions to subject matter experts prior to publishing
- Conduct training sessions for new and existing employees on industry and company-specific workflows
- Maintain a master schedule of weekly training sessions
- Serve as LMS Administrator (Litmos) managing course assignments and tracking user completions
Global Learning & Development Intern
HireRight // January 2016 - January 2017
- Conduct quality control reviews of e-learning modules and training materials prior to deployment
- Facilitate creation, revision, and maintenance of training material content
- Work closely with product managers to develop training materials for customers
- Serve as LMS Administrator (SuccessFactors) troubleshooting user issues and managing course assignments
- Develop and design content using PowerPoint, Camtasia Studio, SnagIt, Articulate Storyline 2
Human Resources Intern
Neudesic // June 2014 - February 2015
- Support new hire processes by creating new hire packages and administering tasks throughout the 90-day period
- Manage confidential employee files, both hard copies and online
- Conduct internal audits (e.g., I-9 Employment Eligibility Verification)
- Assist with shipping processes within the HR department
General Program Assistant
International Professional Programs, UCI Extension // May 2012 - June 2014
- Address student and agent inquiries in-person as well as through email
- Handle secure enrollment support documents (e.g., passports, I-20's, etc.) and maintain highly detailed student records
- Execute event planning (e.g., orientation, graduation, etc.) for up to 200-300 attendees
- Provide informal training on department tools and processes for new team members
Education
University of Colorado, Denver
2019-2021
M.A. Learning Design & Technology – eLearning Design & Implementation
University of California, Irvine
2011-2015
B.A. International Studies
B.A. Psychology and Social Behavior
Skills
- Interpersonal, written, and verbal skills
- One-on-one and group presentation and facilitation
- Computer software and technical training
- Office Suite, Google Workspace, Outlook, SharePoint
- Screen capture and multimedia editing software (Camtasia, Adobe Creative Cloud, Vyond)
- eLearning Authoring Tools (Articulate 360 - Storyline, Rise)
- Research, analysis, problem-solving, and project management